We congratulate you on completing your degree here at Santa Clara University! Wherever the road takes you as you move onto the next chapter of your life, you will always be a fellow Bronco and welcomed.
We hope you find the resources on the page helpful. This Frequently Asked Questions (FAQ) section for parents and family, answers some of the most commonly asked questions the One Stop staff receives.
Why do I keep getting emails from the Bursar's Office/SCU One Stop?
You may have recent activity, credit or a balance past due on your account. To stop these emails from reaching you and any of the authorized users linked to your account, you would want to clear your balance or request a refund for your credit.
Please visit us, give us a call at: +1.408.551.1000 , or email us at: email@example.com if you have additional questions.
Why is there a hold on my student account?
Holds are placed on student accounts for a variety of reasons. To view holds, please follow the instructions below:
- Log onto you eCampus
- Click on the Task tile
- Click on the hold for details to determine which office you must contact to resolve the matter.
For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released according to the following timeline:
- For cash, cashier's check, or international wire transfers, the hold will be released within 24 business hours. We do not currently accept domestic wire transfers.
- Online payments will take 7 calendar days.
- Personal check payments will take 14 calendar days.
Some payment holds cannot be paid online, depending on the hold. Please call for more information.
For poor payment history, some account holds will remain for multiple terms, depending on the payment history.
Holds placed by departments other than One Stop (Enrollment Services Center/or the Bursar’s Office): Contact the department who placed the hold for more information and about hold release.
What if I cannot pay off the past due outstanding balance?
If you cannot pay off the past due outstanding balance, please contact Credit Counseling for assistance.
How can I get a hold of my Form 1098-T?
For more information about the Form 1098-T please click here.
Why did I not receive a 1098-T?
If you did not receive a Form 1098-T, there could be other factors involved such as:
- No SSN or ITIN on file
- No payments for that year
- Other possible reasons: click here.
If you cannot retrieve it, you can always print out your SCU Account Detail for tax purposes.
To do this please follow these steps:
- Log onto eCampus
- Select the Fiancial Account Tile and click on "SCU Account Detail"
You may need the TAX ID #:94-1156617
Financial Aid FAQ
Why do I need to complete exit counseling for loans?
Before you graduate, you are required to complete the exit counseling tutorial for your loans. The purpose of the exit counseling tutorial is to:
- Select a repayment plan;
- Review deferment,
- Forbearance and cancellation provisions;
- Review loan consolidation; and
- Review the serious consequences of delinquency and default.
An email will be sent requesting that you complete this process once you apply for graduation. You will receive a notice when it is time for you to complete the exit counseling tutorial requirement.
The loan exit counseling requirement can be fulfilled at studentaid.gov.
Does my Perkins Loan require exit counseling?
Yes. Students who also borrowed a Federal Perkins Loan can complete their exit counseling tutorial from the Heartland ECSI website.
How to repay my Federal Direct Loans?
The Federal Direct Loan program offers several repayment options. You can find out more information about these repayment plans on studentaid.gov.
How can I find out who is my student loan lender?
Please visit studentaid.gov and login with your FSA ID and password.
Once you are on the site:
- Click on your name on the upper right corner
- Select Dashboard
Here you will be able to view: how much you have borrowed, the interest you have accumulated to date; and who you lender provider is.
What if I do not complete my loan payments on time?
If you do not make a payment on time, then you are considered delinquent. Default occurs when a Federal Direct Loan borrower becomes 270 days delinquent in making a loan payment. There are numerous adverse consequences that will result if you default on your student loan. These negative consequences include, but are not limited to, the following:
- You will not be eligible for future federal financial aid
- Your account may be turned over to a collection agency
- Your credit rating will be damaged
- Your federal income tax refund may be withheld from you
- Your wages may be garnished
- Your car and other possessions may be repossessed
- The Federal Government can sue you
I need more time before I can begin loan repayment. What can I do?
Under certain circumstances, you can receive a deferment or forebearance that allows you to temporarily postpone or reduce your federal student loan payments. Postponing or reducing your loans may help you avoid default.
You will need to work with your loan servicer to apply for deferment or forebearance; and be sure to keep making payments on your loans until the forebearance or deferment is in place.
When do I receive my Diploma?
Students do not receive their diplomas on the day of Commencement. Rather, the diplomas will be mailed 3-5 months after the degree completion date.
Students must submit a diploma name and address. This information is used to order your diploma and to list your name in the Commencement program. Click here for directions on how to complete your diploma name and address.
If your address changes after you petition to graduate, please email firstname.lastname@example.org
Can I receive my Diploma if I have a hold on my account?
No, Diplomas will be held at the Office of the Registrar for students until the hold has been removed. It is the student's responsibility to reconcile the hold and contact the Office of the Registrar once it has been removed.
How long does my SCU email address stay active?
Students who graduated from June 2017 on will have access to their existing SCU email account, but the email address name will change from ending in @scu.edu to ending in @alumni.scu.edu. Alumni email includes access to Google Apps. Students who have graduated prior to June 2017, must request an SCU Alumni Email through the Alumni Online Directory.
Do I still have access to my eCampus?
Yes. You will still have access to your eCampus. Please keep you personal information current and your password in a safe place.
I forgot my eCampus login. How can I retrieve my password?
If you cannot remember your password, simply click on the "Forgot password" link and it should email the personal email address that is on your eCampus (Please keep your contact information current). You will then be provided with a temporary password to regain access to your account.
If you are still experiencing technical difficulties with accessing your eCampus, please contact the IT Helpdesk at: +1.408.554.5050
How do I request transcripts?
You can request your transcripts electronically through your eCampus account.
- Log onto your eCampus account
- Click on your Academics Tile
- On the left hand side menu, select Request Official Transcript
- Follow the prompts to complete the Transcript Request
- If you are requesting a transcript for the first time through the Parchment site, you will need to register with the Parchment website with basic contact information.
If you attended SCU at any point prior to fall 2002, you must register directly via the Parchment Transcript Self-Registration Site (allow 10-15 working days for transcript requests on records prior to 1993). Once your student status is verified, an email will be sent to you with instructions on requesting either an electronic or paper official transcript through SCU's third party vendor, Parchment Credential Services.
If you have difficulties requesting an official transcript, or have any questions/issues with ordering through Parchment Services, then please contact SCU's Office of the Registrar at email@example.com.
Can I pick up my transcript?
The Office of the Registrar does not provide RUSH or PICK UP services.
What is the price of an official transcript?
All current SCU students and alumni may order copies of their official transcript online. SCU offers both electronic transcripts ($3.00 USD per transcript) as well as paper transcripts ($3.00 USD per transcript + postage) via Parchment Credential Services.
Standard Postage: $2.50 USD
Fedex Postage: $25.00 USD
Where can I get an Unofficial copy of my transcript?
Please follow these steps so that you can view the Unofficial Transcript online:
- On your Google Chrome internet browser, open up two tabs.
- One for your eCampus portal login
- Second tab for your gmail account